Removals Edinburgh Service Terms and Conditions
These Terms and Conditions set out the basis on which Removals Edinburgh provides removal, relocation and associated services to private and business customers. By requesting, booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Removals Edinburgh, the provider of removal and associated services.
1.2 Customer means the person, firm or organisation that requests or books the services of the Company.
1.3 Services means any removal, transport, packing, unpacking, storage, waste removal or related services supplied by the Company.
1.4 Goods means any items, contents or property that are the subject of the Services.
1.5 Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.
1.6 Working Day means any day other than a Saturday, Sunday or public holiday.
2. Quotations and Estimates
2.1 Any quotation or estimate provided by the Company is based on the information supplied by the Customer and is valid for a limited period as stated at the time of issue. If no period is stated, the quotation will be valid for 30 days from the date of issue.
2.2 The Company reserves the right to amend or withdraw a quotation where the information provided by the Customer is incomplete, inaccurate, has changed, or where the scope of the Services required differs from that originally stated.
2.3 Quotations are based on normal access conditions, reasonable parking and loading arrangements, and the absence of any unusual or unforeseen difficulties. Additional charges may apply where access is restricted, parking is unavailable or problematic, or where special handling or additional time is required.
2.4 Unless expressly stated otherwise in writing, quotations do not include customs duties, parking charges, tolls, congestion charges, storage fees, insurance premiums, or charges for disposal of waste or unwanted items.
3. Booking Process
3.1 A booking is made when the Customer accepts a quotation or estimate issued by the Company and the Company confirms acceptance of the booking. Confirmation may be provided verbally or in writing.
3.2 The Company may request a booking deposit or prepayment as a condition of confirming the booking. The required amount and due date for any deposit will be communicated to the Customer at the time of booking.
3.3 The Customer must provide accurate and complete information about the properties involved, including addresses, access details, parking restrictions, floor levels, the presence of lifts, and any large, fragile or unusual items that may require special handling or equipment.
3.4 Where the Customer fails to provide accurate information, the Company may adjust the price to reflect the actual work required, or in serious cases may cancel the booking and treat it as a cancellation by the Customer.
3.5 The Customer is responsible for obtaining any necessary permissions for parking, loading and unloading at the collection and delivery addresses. Any penalties, fines or charges arising from inadequate permissions or restricted access may be charged to the Customer.
4. Services and Responsibilities
4.1 The Company will carry out the Services with reasonable care and skill, in accordance with the terms of the Contract and any agreed timetable, subject to traffic, weather and other circumstances outside the Companys reasonable control.
4.2 Unless expressly agreed in writing, the Services do not include the disconnection or reconnection of appliances, removal of fixtures or fittings, dismantling or reassembling furniture, or any work requiring specialist skills, tools or qualifications.
4.3 The Customer is responsible for suitably packing, securing and labelling all Goods prior to the arrival of the Company, except where the Company has agreed to provide packing services.
4.4 The Customer must ensure that the premises are safe for the Companys staff and contractors and must inform the Company of any known or potential health and safety risks, including hazardous materials, structural issues or blocked access.
4.5 The Company may refuse to handle any item which, in its reasonable opinion, is unsafe, illegal, excessively fragile, contaminated, unsuitably packed, or likely to cause damage or injury.
5. Items Excluded from the Service
5.1 The Company will not carry live animals, plants requiring special environmental conditions, perishable goods, cash, jewellery, watches, precious metals, securities or other high value items unless expressly agreed in writing in advance.
5.2 The Company will not carry prohibited or dangerous goods including, but not limited to, explosives, firearms and ammunition, gas cylinders, flammable or corrosive liquids, toxic substances, illegal drugs or any materials classified as hazardous waste, except where fully disclosed and agreed in writing.
5.3 Where any excluded or hazardous items are carried without the Companys knowledge, the Company shall have no liability for any loss, damage or delay arising directly or indirectly from such items, and the Customer shall indemnify the Company for any loss, damage, fine or expense incurred as a result.
6. Payments and Charges
6.1 The Customer agrees to pay the charges for the Services as set out in the quotation or as subsequently varied in accordance with these Terms and Conditions.
6.2 Unless otherwise agreed in writing, payment is due as follows:
a. For residential removals, full payment is due on or before the day of the move.
b. For commercial or multi-day projects, the Company may require part payment in advance and the balance on completion.
6.3 The Company accepts payment by such methods as are notified to the Customer at the time of booking. The Company is under no obligation to commence or continue work where cleared payment has not been received in accordance with the agreed terms.
6.4 If payment is not made by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate allowed under applicable law, accruing on a daily basis until payment is received in full.
6.5 All charges are exclusive of any applicable taxes, fees or duties, which will be added to the invoice at the prevailing rate where required by law.
7. Cancellations and Postponements
7.1 If the Customer wishes to cancel or postpone a booking, notice must be given to the Company as soon as reasonably practicable.
7.2 The Company reserves the right to apply cancellation or postponement charges, calculated as a percentage of the agreed price as follows, unless otherwise agreed in writing:
a. More than seven Working Days before the agreed service date: no cancellation fee.
b. Between seven and two Working Days before the agreed service date: up to 50 percent of the agreed price.
c. Less than two Working Days before the agreed service date or on the day of the move: up to 100 percent of the agreed price.
7.3 If the Company is unable to perform the Services on the agreed date due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, industrial disputes or vehicle breakdown, the Company may offer an alternative date or time. The Company will not be liable for any consequential loss or costs arising from such delay or rearrangement.
7.4 The Company may cancel the Contract at any time if the Customer fails to pay any sum due, provides misleading information, fails to obtain necessary permissions, requests the transport of prohibited items, or otherwise materially breaches these Terms and Conditions. In such cases any amounts already paid may be retained by the Company to cover costs and losses.
8. Access, Parking and Delays
8.1 The Customer must ensure suitable access for the Companys vehicles at both collection and delivery addresses. This includes making any necessary arrangements for parking permits or temporary suspensions where required.
8.2 Waiting time, extended loading or unloading times, or repeated journeys due to inadequate access, incorrect addresses or unavailable keys may incur additional charges at the Companys standard hourly rates.
8.3 The Company will use reasonable efforts to adhere to agreed arrival and completion times, but these are estimates only and may be affected by traffic, weather, previous jobs or other factors beyond the Companys control. The Company will not be liable for any loss or expense arising from delay, unless such delay is directly caused by the Companys negligence.
9. Liability for Loss or Damage
9.1 The Company will take reasonable care to protect the Goods and the Customers property during the performance of the Services. However, the Companys liability is subject to the limitations set out in this clause.
9.2 The Companys total liability for loss of or damage to Goods in its custody or control, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement or repair cost, subject to any specific monetary limits agreed in writing with the Customer.
9.3 The Company shall not be liable for:
a. Any damage to items that are not adequately packed by the Customer, unless the Company has agreed to provide packing services.
b. Loss of or damage to fragile or delicate items, including but not limited to glass, china, artwork, mirrors, electronics or musical instruments, where such items have not been appropriately packed or protected.
c. Damage caused by inherent defects, natural deterioration, or pre-existing damage in the Goods.
d. Loss of or damage to any Goods where the Customer has failed to disclose their value, fragile nature or special requirements.
e. Indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or any loss arising from delay, unless such loss is directly caused by the Companys negligence and was reasonably foreseeable.
9.4 The Customer must inspect the Goods and the premises as soon as reasonably practicable after completion of the Services and notify the Company in writing of any visible loss or damage within seven days. For non-visible loss or damage, notification must be made within a reasonable time and not later than twenty one days after the date of the move.
9.5 Failure to notify the Company of any claim within the time limits specified may prejudice the Companys ability to investigate the circumstances and may reduce or extinguish any liability it may have.
10. Customer Warranties and Indemnities
10.1 The Customer warrants that:
a. They are the owner of the Goods or have the full authority of the owner to enter into the Contract.
b. The Goods do not include prohibited, dangerous or illegal items.
c. All information supplied to the Company is accurate and complete.
10.2 The Customer shall indemnify the Company against all claims, costs, damages, expenses and losses arising from any breach of these warranties or from the carriage, handling or storage of any prohibited or hazardous items.
11. Waste, Disposal and Environmental Regulations
11.1 Where the Services include the removal and disposal of unwanted items, the Company will handle such items in accordance with applicable waste and environmental regulations.
11.2 The Company is not obliged to remove or dispose of any items classified as hazardous or controlled waste, including chemicals, asbestos, medical waste or certain electrical or electronic equipment, unless specifically agreed in writing and subject to any additional charges.
11.3 The Customer remains responsible for ensuring that any items presented for disposal are suitable for handling under normal waste regulations and do not require specialist treatment.
11.4 The Company may, at its discretion, reuse, recycle, donate or otherwise dispose of unwanted items collected as part of the Services, in line with environmental best practice and regulatory requirements.
12. Insurance
12.1 The Company maintains appropriate insurance to cover its legal liabilities in connection with the Services. The existence of such insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions.
12.2 The Customer is strongly advised to arrange independent insurance for high value or particularly fragile Goods, especially where the value of the Goods exceeds the Companys standard liability limits.
13. Data Protection and Confidentiality
13.1 The Company will handle personal information provided by the Customer in accordance with applicable data protection legislation. Information will be used for the purpose of providing the Services, administering the Contract, and meeting legal or regulatory obligations.
13.2 The Company will take reasonable steps to keep the Customers information secure and will not share it with third parties other than where necessary to perform the Services, comply with the law, or where the Customer has given consent.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, remedial action taken.
14.2 The Company aims to respond to complaints promptly and to resolve them fairly and efficiently, but may request reasonable time and information from the Customer to properly investigate any claim.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws applicable in Scotland.
15.2 The parties agree that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be severed and the remainder of the Terms and Conditions shall remain in full force and effect.
16.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
16.3 The failure or delay of the Company to exercise any right or remedy shall not constitute a waiver of that or any other right or remedy.
16.4 The Contract is between the Company and the Customer and no other person shall have any rights to enforce any of its terms.
16.5 These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between the parties and supersede any prior discussions, representations or agreements relating to the Services.
